Shipping policy
Everything you need to know about how we deliver your personalized 3D printed products
Delivery Timeframe:
We understand you're excited to receive your personalized 3D printed products. Our standard shipping time is 7 days from the date your order is confirmed.
Please note: Business days exclude weekends and all official holidays. Delivery times may vary during peak seasons or due to unforeseen circumstances beyond our control, and we will notify you if any change occur.
Shipping Service Providers:
To ensure we provide our customers with the best shipping experience possible, we partner with multiple reputable service providers. This allows us to select the most efficient and reliable option for your specific location.
Receiving Your Package:
Important: It is strictly prohibited to open the package before receiving it from the courier, please receive your package and if there is anything wrong with your order, you can issue return or refund as per our policy: Return & Refund Policy
Our Quality Promise:
Please after receiving the package, if there is any inconvenient issue, keep the package and contact our customer support through: Facebook
Instagram: Instagram, and we promise to make things right.
If there is anything wrong with your order:
- Contact our customer support on Facebook or Instagram, within 48 hours of delivery
- Provide photos of the issue
- We will arrange for a replacement or refund as appropriate, as per our policy:
Your satisfaction is our priority, and we stand behind the quality of our personalized 3D printed products.